Last updated: 30^th March 2026

Goblin Grapple Saw respects your privacy and is committed to protecting any personal information you provide through this website.

This policy explains what information we collect, how we use it, and your rights in relation to that information.

Who we are

This website is operated by Goblin Grapple Saw & Lifting Ltd trading as Goblin Grapple Saw.

Registered office: Unit D Minerva Way, Brunel Road, Newton Abbot, Devon, England, TQ12 4PJ
Email: info@grapplesaw.co.uk
Telephone: 07506 628942

What information we collect

We may collect and process the following information:

• Your name
• Your email address
• Your telephone number
• Your company name
• Any information you include when submitting an enquiry
• Technical information such as IP address, browser type, device type and how you use our website

How we use your information

We use your information to:

• Respond to enquiries
• Provide quotations or information about our services
• Communicate with you about work you have requested
• Improve the performance, usability and security of our website
• Maintain internal recordsWe only collect information that is relevant to these purposes.

Lawful basis for processing

We process personal data on one or more of the following lawful bases:

• Legitimate interests – to operate and improve our business and website
• Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract
• Consent – where you have given clear permission, for example in relation to optional cookies or specific marketing communications

How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected, including for administrative, legal, tax or insurance reasons.

Enquiry information that does not lead to work is typically retained for up to 12 months, unless there is a legitimate reason to retain it longer.

Sharing your information

We do not sell your personal data.

We may share your information with trusted third-party providers where necessary to operate our website or business, such as:

• Website hosting providers
• Website maintenance or technical support providers
• Analytics providers
• Legal or regulatory authorities where required by law

Any such sharing is limited to what is necessary.